Data Protection & Your Rights

Your Privacy Matters

At Junovy, we believe in transparency and respect for your personal data. This page explains your rights under GDPR in plain language—no legal jargon required.

For the full details, see our Privacy Policy.

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What We Collect

Website Visitors

When you visit our website or use our contact form, we may collect:

• Your name and email address
• Phone number (if provided)
• Company name
• Message content and project details
• Basic analytics data (pages visited, browser type)

Hosting & Service Clients

If you use our hosting, DevOps, or development services, we also process:

• Account and billing information
• Domain and DNS configuration data
• Server access logs and system logs
• SSH keys and access credentials (stored encrypted)
• Backup data as defined in your service agreement
• Support ticket communications

We only collect what's necessary to provide our services and respond to your inquiries.

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Your Rights Under GDPR

As someone whose data we process, you have important rights. Here's what they mean in practice:

Right to Access

You can ask us what personal information we hold about you. We'll provide a clear summary of your data within 30 days.

Right to Rectification

If any of your information is incorrect or outdated, you can ask us to fix it. We want your data to be accurate.

Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal data. We'll do this unless we have a legal obligation to keep it (for example, invoices for tax purposes or data required for ongoing service agreements).

Right to Restrict Processing

You can ask us to temporarily stop processing your data while we resolve a dispute or verify information.

Right to Data Portability

You can request a copy of your data in a machine-readable format (like JSON or CSV) so you can take it elsewhere.

Right to Object

You can object to us processing your data for certain purposes. For example, if you no longer want to receive emails about our services, you can opt out at any time.

Right to Withdraw Consent

If you've given us consent to process your data (like for marketing communications), you can withdraw it at any time. Withdrawing consent doesn't affect the lawfulness of processing that happened before.

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How to Exercise Your Rights

Exercising your rights is straightforward:

1. Email us
Send a message to privacy@junovy.com with your request. Include your name and email address so we can verify your identity.

2. Be specific
Tell us which right you want to exercise and what data you're concerned about. This helps us respond quickly and accurately.

3. We'll respond within 30 days
We're committed to responding to all requests within one month. If your request is complex, we may need additional time, but we'll keep you informed.

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How We Protect Your Data

We take data protection seriously:

• All data is stored on encrypted servers within the European Union
• Access is restricted to authorized personnel only
• We use SSL/TLS encryption for all data transmission
• Credentials and sensitive data are stored with encryption at rest
• We perform regular security assessments and updates
• Backups are encrypted and stored securely
• We only retain data for as long as necessary (see our Privacy Policy for retention periods)

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Right to Lodge a Complaint

If you're not satisfied with how we've handled your data or your rights request, you have the right to lodge a complaint with the Dutch Data Protection Authority.

Autoriteit Persoonsgegevens (AP)
Website: autoriteitpersoonsgegevens.nl

We hope it never comes to this, but we respect your right to seek external oversight.

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Questions?

If you have any questions about your rights or how we handle your data, we're here to help.

Email: privacy@junovy.com
General inquiries: Contact form

For detailed information about our data practices, please see our Privacy Policy.

Last updated: 19 December 2025

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