Last Updated: 9 April 2026
This Cookie Declaration explains what cookies are, how Junovy uses them across the junovy.com marketing site and the authenticated product subdomains, and how you can manage your preferences.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.
Cookies can be:
We use cookies to:
We do not use cookies to:
The junovy.com marketing site is a static website. Before you interact with the cookie consent banner, it sets no cookies and no localStorage entries at all. The banner itself writes a single localStorage entry to remember your choice (local storage is within the scope of the ePrivacy Directive Article 5(3) in the same way as cookies):
| Key | Mechanism | Purpose | Duration |
|---|---|---|---|
junovy_cookie_consent | localStorage | Stores which cookie categories you allowed (necessary, analytics, marketing, functional). Written only after you click Accept, Decline, or Save Preferences. | Persistent until you clear browser storage |
If you accept the Functional category, we load Chatwoot (our self-hosted live chat support tool), which sets one additional functional cookie:
| Cookie | Domain | Purpose | Duration | Category |
|---|---|---|---|---|
cw_conversation | junovy.com | Preserves your live-chat conversation across page loads so that an agent can reply to you later. Written by Chatwoot. | Chatwoot JWT (~1 year) | Functional |
If you decline functional cookies (either via "Decline All" on the banner or by leaving the Functional category unchecked in "Manage Preferences"), Chatwoot is not loaded at all and cw_conversation is not set. You can still email support directly.
Chatwoot is operated by Junovy itself and self-hosted at ask.junovy.com. No data leaves Junovy infrastructure. See Section "Third-Party Services" below for details.
Nextcloud uses the following cookies when you're logged in:
| Cookie | Purpose | Duration |
|---|---|---|
nc_session_id | Session management | Session |
nc_token | Authentication | 15 days |
nc_username | Remembers username for login | 15 days |
oc_sessionPassphrase | Session security | Session |
__Host-nc_sameSiteCookie | Security (SameSite protection) | Session |
Rocket.Chat uses the following cookies when you're logged in:
| Cookie | Purpose | Duration |
|---|---|---|
rc_uid | User identification | Session |
rc_token | Authentication token | 90 days |
rc_room_type | Remembers last room type | Session |
| Cookie | Purpose | Duration |
|---|---|---|
session_id | Session management | Session |
csrf_token | Security | Session |
We minimize the use of third-party services that set cookies. The services we do integrate are all either self-hosted by Junovy or operated by EU-based providers under Article 28 Data Processing Agreements:
| Service | Operated By | Purpose | Cookies Set |
|---|---|---|---|
Chatwoot (ask.junovy.com) | Self-hosted by Junovy | Live chat support on junovy.com (only after you accept) | cw_conversation on junovy.com |
| Collabora Online | Self-hosted by Junovy | Document editing (Junovy Office) | Session cookies inside the editor iframe |
We do not embed Google Analytics, Meta Pixel, LinkedIn Insight Tag, Hotjar, Microsoft Clarity, Segment, Mixpanel, social media widgets, advertising networks, or any other third-party analytics or tracking that follows users across websites.
When you first visit junovy.com, a cookie banner appears at the bottom of the page with three buttons: Decline All, Manage Preferences, and Accept All. Clicking "Manage Preferences" opens a dialog where you can toggle individual categories.
Your choice is stored in localStorage under the key junovy_cookie_consent. To change your choice later, clear your browser storage for junovy.com and reload the page — the banner will reappear.
You can also control cookies through your browser settings:
If you block all cookies:
We recommend allowing at least necessary cookies for the best experience.
Some browsers send a "Do Not Track" (DNT) signal. Since we don't currently use tracking or analytics cookies, we honor DNT by default--there's nothing to track.
| Cookie Type | Retention |
|---|---|
| Session cookies | Deleted when you close your browser |
| Authentication cookies | 15-90 days (depending on service) |
| Preference cookies | 1 year |
| Consent cookie | 1 year |
We may update this Cookie Declaration when we add new services or change our cookie usage. The "Last Updated" date at the top indicates the most recent revision.
If you have questions about our use of cookies:
Email: [protected email]
For more information about how we handle your data, see our Privacy Policy and Privacy Center.
Junovy
[protected]
The Netherlands
KvK: 71813977