Last Updated: 19 December 2025
This document describes the services included in the Junovy Business Suite, including data handling, acceptable use, and service expectations. It supplements our Terms of Service and Privacy Policy.
The Junovy Business Suite is a collection of self-hosted, privacy-focused productivity tools for businesses. All services are hosted on EU-based infrastructure and managed by Junovy.
| Service | URL | Powered By |
|---|---|---|
| Junovy Cloud Storage | cloud.junovy.com | Nextcloud |
| Junovy Team Chat | chat.junovy.com | Rocket.Chat |
| Junovy Talk | cloud.junovy.com | Nextcloud Talk |
| Junovy Office | cloud.junovy.com | Collabora Online |
| Junovy Sites | sites.junovy.com | Static hosting / WordPress |
Junovy Cloud Storage provides secure file storage, synchronization, and sharing. Access your files from any device via web browser, desktop client, or mobile app.
| Data Type | Purpose | Retention |
|---|---|---|
| Files and folders | Storage and sync | Duration of account + 30 days |
| File metadata | Organization, search | Duration of account + 30 days |
| Sharing permissions | Access control | Duration of account |
| Version history | File recovery | 30 days or as configured |
| Access logs | Security, troubleshooting | 90 days |
| Sync client metadata | Device management | Duration of account |
Storage limits are defined in your service agreement. Fair use applies—storage is intended for business files, not archival of large media libraries or backups of external systems.
You may not use Junovy Cloud Storage to:
You own all files stored in your account. Upon request or account termination, you may export all data. See Account Lifecycle for details.
Junovy Team Chat provides real-time messaging for teams. Create channels, send direct messages, share files, and integrate with other tools.
| Data Type | Purpose | Retention |
|---|---|---|
| Messages | Communication | Duration of account (or as configured) |
| Channels and membership | Organization | Duration of account |
| Uploaded files | File sharing | Duration of account + 30 days |
| User presence and status | Real-time collaboration | Session only |
| Read receipts | Message tracking | Duration of account |
| Access logs | Security, troubleshooting | 90 days |
By default, messages are retained for the duration of your account. Custom retention policies (automatic deletion after X days) can be configured upon request.
You may not use Junovy Team Chat to:
You own all messages and files in your workspace. Workspace administrators can export chat history. Individual users can export their own direct messages.
Junovy Talk provides secure video and audio calls, integrated with Junovy Cloud Storage. Host one-on-one calls or group meetings.
| Data Type | Purpose | Retention |
|---|---|---|
| Call metadata | Service delivery | 90 days |
| Participant list | Access control | 90 days |
| Call duration and timestamps | Billing, analytics | 90 days |
| In-call chat messages | Communication | Duration of call only (not stored) |
| Screen share content | Real-time only | Not stored |
Calls are not recorded by default. If call recording is enabled by a workspace administrator, all participants are notified. Recorded calls are stored in Junovy Cloud Storage and subject to its retention policies.
You may not use Junovy Talk to:
Call metadata is retained for service operation. If recording is enabled, you own the recording files.
Junovy Office provides collaborative document editing directly in the browser. Edit documents, spreadsheets, and presentations with real-time collaboration.
| Data Type | Purpose | Retention |
|---|---|---|
| Document content | Editing, collaboration | Stored via Junovy Cloud Storage |
| Edit history | Version control | 30 days or as configured |
| Collaborator sessions | Real-time editing | Session only |
| Comments | Collaboration | Until deleted by user |
Junovy Office uses Collabora Online for document rendering. Documents are processed in-memory for editing and are not stored by Collabora separately. All processing occurs on EU-based infrastructure.
Standard acceptable use applies. Do not use Junovy Office to create or edit documents containing illegal content.
Documents are stored in Junovy Cloud Storage. You own all documents and can export them at any time.
Junovy Sites provides website hosting for static websites and (coming soon) WordPress sites. Deploy your website with custom domains and SSL.
| Data Type | Purpose | Retention |
|---|---|---|
| Website files | Hosting | Duration of account + 30 days |
| Deployment history | Rollback, troubleshooting | 90 days |
| Access logs (server) | Security, analytics | 90 days |
| Domain configuration | DNS, SSL | Duration of account |
By default, we do not track visitors to your hosted website beyond standard server access logs (IP, user agent, timestamp). If you install analytics tools, you are responsible for your own privacy policy and cookie consent.
You may not use Junovy Sites to host:
We reserve the right to suspend or remove sites that violate this policy or applicable law. See Terms of Service Section 7 for details.
You own all website content. Upon termination, you may export your files.
All Junovy Business Suite services are hosted on:
Support is provided via email at support@junovy.com. Response times depend on your service agreement:
| Priority | Response Target |
|---|---|
| Critical (service down) | 4 hours |
| High (major feature broken) | 1 business day |
| Normal (questions, minor issues) | 2 business days |
Support is available Monday–Friday, 09:00–18:00 CET, excluding Dutch public holidays.
We target 99.5% uptime for all services. Scheduled maintenance is performed during low-usage hours (typically Sunday 02:00–06:00 CET) with advance notice when possible.
We do not offer formal SLAs for standard plans. Custom SLAs are available for enterprise clients upon request.
During active service:
Upon termination or cancellation:
Data export formats:
The following third parties may process data as part of service delivery:
| Processor | Purpose | Data Processed |
|---|---|---|
| Hetzner | Infrastructure hosting | All service data (encrypted) |
| Collabora | Document editing (Junovy Office) | Document content (in-memory only) |
| Let's Encrypt | SSL certificates | Domain names |
All processors are GDPR-compliant and process data within the EU.
We may update this Service Description as we add features or services. Significant changes will be communicated via email to active clients. The "Last Updated" date at the top indicates the most recent revision.
For questions about these services:
General inquiries: info@junovy.com
Technical support: support@junovy.com
Privacy matters: privacy@junovy.com
Junovy
Waalstraat 78-2
1079 EA Amsterdam
The Netherlands
KvK: 71813977