Last Updated: 11 October 2026
This document describes the services included in the Junovy Business Suite, including data handling, acceptable use, and service expectations. It supplements our Terms of Service and Privacy Policy.
The Junovy Business Suite is a collection of privacy-focused productivity tools for businesses. All services run on the Junovy Private Cloud and are managed by Junovy. The Junovy Private Cloud runs in data centres in Germany and on Junovy's own hardware in the Netherlands. Our storage and backup providers also keep data within the EU, including in France; backups roll over within 90 days.
| Service | URL | What It Does |
|---|---|---|
| Junovy Cloud Storage | cloud.junovy.com | File storage, sync and sharing |
| Junovy Team Chat | chat.junovy.com | Team messaging and channels |
| Junovy Talk | cloud.junovy.com | Video and audio calls |
| Junovy Office | cloud.junovy.com | Editing documents together in the browser |
| Junovy Sites | sites.junovy.com | Website hosting |
| Juno AI Assistant | cloud.junovy.com | AI writing, image and transcription assistance |
| Junovy Money (Beta) | money.junovy.com | Invoicing, expenses and financial reporting |
Junovy Cloud Storage provides secure file storage, synchronization, and sharing. Access your files from any device via web browser, desktop client, or mobile app.
| Data Type | Purpose | Retention |
|---|---|---|
| Files and folders | Storage and sync | Duration of account + 30 days |
| File metadata | Organization, search | Duration of account + 30 days |
| Sharing permissions | Access control | Duration of account |
| Version history | File recovery | 30 days or as configured |
| Access logs | Security, troubleshooting | 90 days |
| Sync client metadata | Device management | Duration of account |
Storage limits are defined in your service agreement. Fair use applies—storage is intended for business files, not archival of large media libraries or backups of external systems.
You may not use Junovy Cloud Storage to:
You own all files stored in your account. Upon request or account termination, you may export all data. See Account Lifecycle for details.
Junovy Team Chat provides real-time messaging for teams. Create channels, send direct messages, share files, and integrate with other tools.
| Data Type | Purpose | Retention |
|---|---|---|
| Messages | Communication | Duration of account (or as configured) |
| Channels and membership | Organization | Duration of account |
| Uploaded files | File sharing | Duration of account + 30 days |
| User presence and status | Real-time teamwork | Session only |
| Read receipts | Message tracking | Duration of account |
| Access logs | Security, troubleshooting | 90 days |
By default, messages are retained for the duration of your account. Custom retention policies (automatic deletion after X days) can be configured upon request.
You may not use Junovy Team Chat to:
You own all messages and files in your workspace. Workspace administrators can export chat history. Individual users can export their own direct messages.
Junovy Talk provides secure video and audio calls, integrated with Junovy Cloud Storage. Host one-on-one calls or group meetings.
| Data Type | Purpose | Retention |
|---|---|---|
| Call metadata | Service delivery | 90 days |
| Participant list | Access control | 90 days |
| Call duration and timestamps | Billing, analytics | 90 days |
| In-call chat messages | Communication | Duration of call only (not stored) |
| Screen share content | Real-time only | Not stored |
Calls are not recorded by default. If call recording is enabled by a workspace administrator, all participants are notified. Recorded calls are stored in Junovy Cloud Storage and subject to its retention policies.
You may not use Junovy Talk to:
Call metadata is retained for service operation. If recording is enabled, you own the recording files.
Junovy Office lets your team edit documents together directly in the browser. Edit documents, spreadsheets, and presentations at the same time as your colleagues.
| Data Type | Purpose | Retention |
|---|---|---|
| Document content | Editing, co-editing | Stored via Junovy Cloud Storage |
| Edit history | Version control | 30 days or as configured |
| Co-editing sessions | Real-time editing | Session only |
| Comments | Feedback and review | Until deleted by user |
Documents are edited within the Junovy Private Cloud. They are processed in memory while you edit and saved back to Junovy Cloud Storage; no third party receives or stores your documents for editing.
Standard acceptable use applies. Do not use Junovy Office to create or edit documents containing illegal content.
Documents are stored in Junovy Cloud Storage. You own all documents and can export them at any time.
Juno AI Assistant provides AI-powered writing, image generation, and audio transcription within the Junovy Cloud interface. It uses AI models run for Junovy by an AI provider within the EU.
| Data Type | Purpose | Retention |
|---|---|---|
| Prompts and queries | AI processing | Not stored after response delivered |
| Generated text and images | Service delivery | Stored via Junovy Cloud Storage if saved by user |
| Uploaded audio files | Transcription | Processed in-memory; not retained after transcription |
| Usage metadata | Rate limiting, billing | 90 days |
AI processing is performed by an EU-based AI provider under a data processing agreement. Prompts are sent to the provider for processing and are not stored after the response is returned. All processing occurs within the EU. See Sub-processors and Other Recipients for details.
You may not use Juno AI Assistant to:
You own all content you generate using Juno AI Assistant. Generated content saved to Junovy Cloud Storage is subject to its retention policies.
Junovy Money is a financial management tool for small businesses, currently in beta. It provides invoicing, expense tracking, budgeting, and financial reporting.
| Data Type | Purpose | Retention |
|---|---|---|
| Invoice data (client names, amounts, dates) | Invoicing | Duration of account + 7 years (Dutch tax law) |
| Expense records | Financial tracking | Duration of account + 7 years |
| Budget configurations | Budget management | Duration of account |
| Bank connection metadata | Account linking (if applicable) | Duration of account |
| Access logs | Security, troubleshooting | 90 days |
Junovy Money is currently in beta. While we take all reasonable measures to protect your data, beta services may experience changes, interruptions, or data migration. We recommend maintaining your own financial records alongside the service during the beta period.
You may not use Junovy Money to:
You own all financial data entered into Junovy Money. Data export is available via the application interface.
Junovy Sites provides website hosting for static websites, with custom domains and SSL. Already on WordPress? We can move your existing site across for you.
| Data Type | Purpose | Retention |
|---|---|---|
| Website files | Hosting | Duration of account + 30 days |
| Deployment history | Rollback, troubleshooting | 90 days |
| Access logs (server) | Security, analytics | 90 days |
| Domain configuration | DNS, SSL | Duration of account |
By default, we do not track visitors to your hosted website beyond standard server access logs (IP, user agent, timestamp). If you install analytics tools, you are responsible for your own privacy policy and cookie consent.
You may not use Junovy Sites to host:
We reserve the right to suspend or remove sites that violate this policy or applicable law. See Terms of Service Section 7 for details.
You own all website content. Upon termination, you may export your files.
All core Junovy Business Suite services run on the Junovy Private Cloud. The Junovy Private Cloud runs in data centres in Germany and on Junovy's own hardware in the Netherlands. Our storage and backup providers also keep data within the EU, including in France; backups roll over within 90 days. Data storage and processing take place within the European Union.
All files uploaded to Junovy Business Suite services (Cloud Storage, Team Chat, Office, and Sites) are automatically scanned for malware to protect the platform and all users.
For the full legal basis and privacy implications, see our Privacy Policy Section 4a. A Data Protection Impact Assessment for scanning is available at DPIA: File Scanning.
Some supporting services (such as email delivery and AI processing) involve outside providers. They are listed by category under Sub-processors and Other Recipients below.
Support is available through our support page. Response times depend on your service agreement:
| Priority | Response Target |
|---|---|
| Critical (service down) | 4 hours |
| High (major feature broken) | 1 business day |
| Normal (questions, minor issues) | 2 business days |
Support is available Monday-Friday, 09:00-18:00 CET, excluding Dutch public holidays.
We target 99.5% uptime for all services. Scheduled maintenance is performed during low-usage hours (typically Sunday 02:00-06:00 CET) with advance notice when possible.
We do not offer formal SLAs for standard plans. Custom SLAs are available for enterprise clients upon request.
During active service:
Upon termination or cancellation:
Data export formats:
We use a small number of outside providers to deliver the Junovy Business Suite. Each one that processes personal data on our behalf does so under a data processing agreement (Article 28 GDPR).
| Recipient | What For | Where |
|---|---|---|
| Hosting and storage providers | Running and backing up the services | EU |
| Email delivery provider | Transactional email (notifications, password resets) | EU |
| Business email provider | Our own mailboxes, including support and privacy contact | EU |
| AI provider | Juno AI Assistant prompts (not stored after the response) | EU |
| Payment provider | Invoicing and payments | EU, with some processing in the USA under the EU-US Data Privacy Framework and Standard Contractual Clauses |
| Certificate authority | SSL/TLS certificates (domain names only, no personal data) | USA |
Hosting customers can ask us for the current list of sub-processors and their locations, for use with your data processing agreement (verwerkersovereenkomst). Anyone else can request the list via our privacy request form.
We may update this Service Description as we add features or services. Significant changes will be communicated via email to active clients. The "Last Updated" date at the top indicates the most recent revision.
For questions about these services:
General inquiries: Contact form
Technical support: Support page
Privacy matters: Privacy request form, or write to us by post at the address below
Junovy
[protected]
[protected]
[protected]
The Netherlands
KvK: 71813977